NDC Frequently Asked Questions
1. How long does it take to integrate with Cathay NDC?
An integration through an aggregator or GDS will be much faster ranging between 1 – 3 weeks. However, it is good to note that the time taken may vary depending on your arrangement with your chosen aggregator.
2. What Form of Payment will Cathay NDC be accepting for NDC bookings?
Cathay accepts BSP cash and customer credit card settlement. (card settlement applicable to certain fare products only and subject to Cathay's local payment policies.) You are advised to check with our local sales team on what payment options is accepted in your market.
3. Does Cathay NDC accept IATA EasyPay or ARC?
Unfortunately, Cathay NDC currently does not support IATA EasyPay and ARC at the moment.
4. Can we make group bookings through NDC?
Unfortunately, Cathay NDC currently does not support group bookings at the moment.
5. Does NDC support waitlisting?
Unfortunately, Cathay NDC currently does not support waitlisting at the moment.
6. Can I service the NDC bookings made via Aggregators?
Yes, most of the aggregators connected with Cathay’s NDC has developed servicing capability, allowing you to make changes to your customers’ bookings. Please approach your preferred aggregators to understand more about the servicing capabilities they can support.
7. Is there an agency portal for me to make NDC booking directly with Cathay?
Currently Cathay does not offer such booking portal. Please approach one of our listed aggregator partners to start your connection and obtain Cathay’s NDC content.
8. If an agent connects to an aggregator, does that mean they will have access to the content of all other airlines that are onboard with this aggregator?
Yes, similar to how GDS works these days, Travel Sellers who connect to an aggregator should gain access to the content of all airlines the aggregator is connected with, subject to the consent of other airlines.
9. Can a Trade Partner sell interline or codeshare itineraries via NDC?
Yes, Cathay NDC supports selling interline and codeshare flights.
10. How can a Trade Partner sell a private fare using NDC?
Private fares can be retrieved by account codes for eligible agents to input during airshopping.
11. In the case of booking involving various airlines, how will the Ticketing Time Limit be applied?
If the booking involves Cathay and other airlines, ticketing time limit will show CX ADTK.
12. How can a Trade Partner service NDC bookings e.g. refund, schedule change, add special service request etc?
Please refer to the "NDC Support" Section on our NDC Page to understand more.
13. Are agents able to service an NDC booking in EDIFACT system or vice versa?
No, since EDIFACT and NDC bookings utilize 2 different sets of messaging standards, you are unable to service either booking using the others’ system.