Wheelchair Passengers

Mobility assistance

A wheelchair service, along with an attendant, is available for passengers who require it at no extra cost for all Cathay Pacific and Cathay Dragon flights. The attendant will assist in transporting the passengers within the airport area and to the gate or aircraft door (depending on the airport facilities).

Should the passengers need assistance inside the cabin moving between their seat and the aircraft door or lavatory door, an inflight wheelchair and aisle seats with movable armrests are available. Our cabin crew are also trained to assist if the passengers are unable to move by themselves from the inflight wheelchair to/from their seat.

Wheelchair types

Wheelchair types	Descriptions	Conditions	Acceptance and Handling
WCHR	R stands for ramp. Passenger can ascend/descend steps and make own way to/from cabin seat, but requires wheelchair for distance to/from aircraft, i.e. across ramp, finger dock or to mobile lounge, as applicable.	WCHR passenger can be accepted to travel alone.	There is no time restriction for wheelchair requests, except for groups of 10 or more passengers travelling together – advance notice of 48 hours before departure is required.
WCHS	S stands for steps. Passenger cannot ascend/descend steps, but is able to make own way to/from cabin seat; required wheelchair for distance to/from aircraft or mobile lounge and must be carried up/down steps.	WCHS passenger if travelling without an escort can be accepted provided they are self-reliant and non-MEDA case, do not require special individual attention and assistance during in-flight and on ground and can evacuate the aircraft in the event of an emergency without assistance. Or else the passenger has to travel together with a qualified escort.	There is no time restriction for wheelchair -requests, except for groups of 10 or more passengers travelling together – advance notice of 48 hours before departure is required.
WCHC	C stands for cabin Passenger is completely immobile. Requires wheelchair to/from aircraft/mobile lounge and must be carried up/down steps and to/from cabin seat.	WCHC passenger if travelling without an escort can be accepted provided they are self-reliant and non-MEDA case, do not require special individual attention and assistance during in-flight and on ground and can evacuate the aircraft in the event of an emergency without assistance. Or else the passenger has to travel together with a qualified escort.	WCHC service cannot be confirmed instantly and all on request basis.

Descriptions

Conditions

Acceptance and Handling

WCHR

R stands for ramp.

Passenger can ascend/descend steps and make own way to/from cabin seat, but requires wheelchair for distance to/from aircraft, i.e. across ramp, finger dock or to mobile lounge, as applicable.

WCHR passenger can be accepted to travel alone.

There is no time restriction for wheelchair requests, except for groups of 10 or more passengers travelling together – advance notice of 48 hours before departure is required.

WCHS

S stands for steps.

Passenger cannot ascend/descend steps, but is able to make own way to/from cabin seat; required wheelchair for distance to/from aircraft or mobile lounge and must be carried up/down steps.

WCHS passenger if travelling without an escort can be accepted provided they are self-reliant and non-MEDA case, do not require special individual attention and assistance during in-flight and on ground and can evacuate the aircraft in the event of an emergency without assistance. Or else the passenger has to travel together with a qualified escort.

There is no time restriction for wheelchair -requests, except for groups of 10 or more passengers travelling together – advance notice of 48 hours before departure is required.

WCHC

C stands for cabin

Passenger is completely immobile. Requires wheelchair to/from aircraft/mobile lounge and must be carried up/down steps and to/from cabin seat.

WCHC passenger if travelling without an escort can be accepted provided they are self-reliant and non-MEDA case, do not require special individual attention and assistance during in-flight and on ground and can evacuate the aircraft in the event of an emergency without assistance. Or else the passenger has to travel together with a qualified escort.

WCHC service cannot be confirmed instantly and all on request basis.

Important Note:

It is mandatory to update the wheelchair request with the reason in the correct format, failing which, the wheelchair service will not be confirmed and passengers will not be able to avail the same at the time of travel.
If wheelchair passenger is travelling with escort, the escort information shall be entered in OSI.
If passenger will check-in own wheelchair, travel agents are required to include wheelchair’s weight, dimension and battery information (if applicable for power-driven wheelchair) in the SSR

Travelling with own wheelchair

Passenger with a disability may use their own manual or battery-powered wheelchair to the departure gate, and when airport facilities permit, to the aircraft door.

Own wheelchair Device

Wheelchair types	Descriptions
WCLB	Wheelchair - Lithium-ion battery to be transported by a passenger which will require advance notification/preparation. Weigh, dimensions and battery information must be included in SSR message.
WCBD	Wheelchair - Dry cell battery to be transported by a passenger which may require advance notification/ preparation/ (dis)assembly. Weigh, dimensions and battery information must be included in SSR message.
WCBW	Wheelchair - Wet cell battery to be transported by a passenger which may require advance notification/ preparation/ (dis)assembly. Weigh, dimensions and battery information must be included in SSR message.
WCMP	Wheelchair – Manual power to be transported by a passenger and wheelchair must be fully collapsible. Weigh, dimensions and battery information must be included in SSR message.

Passengers are advised to refer to Mobility assistance on cathaypacific.com for further wheelchair information that applies.

GDS information

Please contact Local GDS Help Desk for most update GDS entries. Below GDS examples for your easy reference and GDS entries subject to change without further notice.

Example of SSR WCHR with reason:

One passenger booked on Y class, requested an normal wheelchair for old age

GDS	Add SSR WCHR element
Abacus	3WCHR1/OLD AGE-1.1
Amadeus	SR WCHR CX NN1-OLD AGE/S2/P1 SR WCHR CX-OLD AGE(alternative advised by 1A)
Apollo	@:3WCHRS1/N1-1/OLD AGE
Axess	31S1 WCHR CX NN1*OLD AGE
Infini	3WCHR1/OLD AGE-1.1
Galileo	SI.P2S3.4/WCHR*OLD AGE
Sabre	3WCHR1/OLD AGE-2.1
Travelsky	SSR WCHR CX NN1 OLD AGE/P1/S3
Worldspan	3S1N1.1WCHR OLD AGE

Any enquiries on booking wheelchair service, please contact our local Reservations office for assistance if necessary.