Ticket number reporting for infant not occupying seat

When you change the flight/date of a booking that consists of adult and infant (not occupying seat), it is essential that you send SSR TKNM to CX/KA for all passengers including the infant. The SSR TKNM information is important for airport to accept the infant travel.

Despite auto ticket revalidation will take place at CX/KA when flight/date changes for adult passengers that have booked, the process does not apply to infant NOT occupying seat.

After sending the SSR TKNM to CX/KA, you are not required to contact CX/KA office to update the flight information to the infant ticket, as long as the ticket validity fulfils, CX/KA will accept the travel.

If there is absolute need for an updated ticket for the infant passenger after any flight/date change, a ticket reissuance is required.

The above information can be found in E-Ticketing Policy and Best Practice for Travel Agents under Policies & Procedures» Reservsation/Ticketing Policies