Contact Information
Please email the America Support Group if you need any assistance.
US agents with an account PIN may call or email:
1 (877) 509 3513
topaccount@cathaypacific.com
US Flight enquiries:
Trade Agents: 1 (833) 988 1365
Corporate Agents: 1 (800) 333 5987
Email: customerservice_nam@cathaypacific.com
Group Sales
Phone: 1 (866) 352 2711
Email: americas_groupdesk@cathaypacific.com
Latin America Flight Enquiries
Email: customerservice_nam@cathaypacific.com
| Country | New number |
| Argentina | +54 1139915983 |
| Brazil | +55 1138788330 |
| Chile | +56 229884828 |
| Costa Rica | 001 8839881365 |
| Dominican Republic | 1 8809332244 |
| Ecuador | 001 8339881365 |
| Mexico | +52 8002692623 |
| Panama | 001 8339881365 |
| Peru | +51 17070400 |
| Region | New number |
| Caribbean | +1 833 9881365 |
*For other Latin America countries not listed, please contact our Global Contact Centers >
The Americas Reservation Office Hours
Mon — Fri: 0600-1730 PST (Pacific Standard Time)/ 0900-2030 EST (Eastern Standard Time)
Saturday: 0600-1600 PST/ 0900-1900 EST
Sunday & Christmas Day: Closed
Daylight Saving Time
Mon — Fri: 0700-1830 PST (Pacific Standard Time)/ 1000-2130 EST (Eastern Standard Time)
Saturday: 0700-1700 PST/ 1000-2000 EST
Sunday & Christmas Day: Closed
ADM & Chargeback
ADM: amer_adm@cathaypacific.com
Chargeback: amer_chargeback@cathaypacific.com
Refund Group:
us_refund@cathaypacific.com
Hotel and Package
1 (833) 933 2244
Mon — Fri: 0600-1730 PST (Pacific Standard Time)/ 0900-2030 EST (Eastern Standard Time) Saturday: 0600-1600 PST/ 0900-1900 EST
Sunday & Christmas Day: Closed
Using a TTY/TDD device (for hearing impaired only):
1 (833) 933 2244 (Dial 711 to be connected through Relay Service)
CX Frequent Flyer Members:
Asia Miles & Marco Polo Club for Green/ Silver/ Gold/ Diamond members: 1 (833) 933 2244 24 hours a day, 7 days a week