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Cathay Pacific / Macao new Intermodal Codeshare Partnership with TurboJET
We are pleased to announce an intermodal codeshare agreement between Cathay Pacific and TurboJET which has commenced for sale on Monday 25th March 2024. Together, Cathay Pacific and Shun Tak-China Travel Ship Management Limited, operating under the brand name ‘TurboJET’ have entered a codeshare agreement covering ferry and bonded bus services between Hong Kong International Airport (HKIA) and Macao.
Under this arrangement eligible Cathay Pacific agents will be able to sell (CX* / 8S) on TurboJET ferries and bonded bus.
Codeshare scope
Between HKIA Sky Pier (HKG) and Macao:
| City | City Code | Service Type | Ferry Pier / Bus Terminal | Ferry Pier Code / Bus Terminal Code |
|---|---|---|---|---|
| Macao | MFM | Ferry | Macao Ferry Terminal | XZM |
| Bonded bus | HZMB Macao Port | HKM |
Timeline
Phase 1
The first phase has launched for below point of sales:
- Macao and selected agent in the Greater Bay Area
- Australia, Cambodia, Canada, India, Indonesia, Japan, Korea, Malaysia, New Zealand, Philippines, Singapore, South Africa, Thailand, Vietnam, United Arab Emirates, United States
Phase 2
The second phase has launched for below point of sales:
- China (the Chinese Mainland, Hong Kong SAR and Taiwan China)
- Bangladesh, France, Germany, Israel, Italy, Nepal, Netherlands, Spain, Sri Lanka, Switzerland, United Kingdom
Customer Benefit
- Customers can now make their travel plans by securing flight and ferry/bus tickets in advance to ensure a hassle-free travel experience.
- Customers no longer need to queue to purchase ferry/bus ticket.
- Agents can issue the ferry/bus journey as part of a Cathay Pacific ticket.
- Hong Kong Departure Tax is not charged as this is classified as an international connecting service.
- Customers no longer need to queue at SkyPier to obtain a Hong Kong Departure Tax refund.
FAQ
About the TurboJET Codeshare Ferry Services
- What are the Cathay Pacific flight number ranges for the Ferry Codeshare ?
Ferry company Direction Codeshare flight number Shun Tak-China Travel In-Macao CX7450-7499 odd number Ex-Macao CX7450-7499 even number
- What equipment code is filed for the ferry segment?
The equipment code appears as LCH (Launch / Boat).
- How to book TurboJET codeshare flights?
Travel agents can use ferry pier codes or city codes for availability display and sales when create TurboJET codeshare booking.
- Is it allowed to book the ferry segment alone?
No. It must be booked in bundle with immediate connection of Cathay Pacific prime flight.
- What booking classes are available for the ferry segment?
First Class (RBD-J) and Economy class.(RBD-Y)
- What is the booking range of the ferry service?
It can be booked up to 360 days. All ticket must be issued/reissued/revalidated at least one day before ferry departure (in local time).
- What fares and fare types are available?
Fares and Fare Types are filed by Cathay Pacific through ATPCO. Please use the appropriate entry to display available fares and fare types. Please refer to respective GDS Help Page for fare entries.
Travel agents are always recommended to perform auto pricing to get the correct fares and fare rules.
- How to book the best connecting time for passengers?
The availability display in GDSs is considered with Minimum Connecting Time (MCT) for both sea to air and air to sea connections.
Please book the ferry and air segment after availability display to ensure enough connecting time.
Please do not use long segment sell or sell the ferry and air segments by separate transactions to avoid invalid connections.
- What passenger types can be booked?
Child/Infant discount fares for the Ferry segment is applicable in some markets, please refer fare rules at time of booking.
- Will the passenger get the CX* ferry boarding pass together with air boarding pass?
There is no boarding pass for ferry service. Ferry ticket will be issued to passenger for boarding ferry.
- Where and when can the passenger get the ferry ticket?
For Sea to Air:
Passenger requires to check in at Macao Ferry Terminal (XZM) to get the ferry ticket and boarding pass at least 60 minutes before departure when travel from Sea to Air.
For Air to sea:
Passenger will get the air boarding pass when check in for Air. Upon arrival at HK International Airport, passenger is required to pick up the ferry ticket at “Ferry/Bus to Mainland/ Macao Ticketing Counter”, located at HKIA transfer area E2, for ferry service at least 60mins before departure when travel from Air to Sea
- Can the passenger baggage be checked through to the destination?
Yes, Cathay Pacific and the Ferry companies offer the convenience of baggage tag through service. Baggage tag through allows the transfer of passenger baggage from the departure port to the final destination offering hassle free journey.
- What is the baggage policy for the CX* Ferry Service?
Cathay Pacific Policy applies to the following baggage handling:
- Carry on and cabin baggage
- Checked baggage
- Extra Baggage Allowance
- Excess Baggage charge
Read the details of Cathay Pacific baggage policy.
- What are the processes for booking changes?
For involuntary change (i.e. schedule changes and cancellations made by CX), both Cathay Pacific and the Ferry company(8S) will try their best efforts to accommodate passengers on to next available ferry and ensure it is connectable to their flight.
For voluntary changes (i.e. itinerary changes made by the passenger), cancellation and re-booking rules apply and are subject to availability.
About the Codeshare Bonded Bus Services
- What are the Cathay Pacific flight number ranges for the Bus Codeshare ?
Bus company Direction Codeshare flight number TurboJet In-Macao CX4900-4999 odd number Ex-Macao CX4900-4999 even number
- What equipment code is filed for the bus segment?
The equipment code appears as BUS.
- How to book TurboJET codeshare flights?
Travel agents can use bus terminal code or city code for availability display and sales when creating a TurboJET codeshare booking.
- Is it allowed to book the bus segment alone?
No. It must be booked in bundle with immediate connection of Cathay Pacific prime flight.
- What booking classes are available for the bus segment?
Economy class (RBD-Y)) only.
- What is the booking range of the bus service?
It can be booked up to 360 days. All tickets must be issued/reissued/revalidated at least one day before bus departure (in local time).
- What fares and fare types are available?
Fares and Fare Types are filed by Cathay Pacific through ATPCO. Please use the appropriate entry to display available fares and fare types. Please refer to respective GDS Help Page for fare entries.
Travel agents are always recommended to perform auto pricing to get the correct fares and fare rules.
- How to book the best connecting time for passengers?
The availability display in GDSs is considered with Minimum Connecting Time (MCT) for both bridge to air and air to bridge connections. Please book the bus and air segment after availability display to ensure enough connecting time.
Please do not use long segment sell or sell the bus and air segments by separate transactions to avoid invalid connections.
- What passenger types can be booked?
Child/Infant discount fares for the Bus segment is applicable in some markets, please refer to fare rules at time of booking.
- Will the passenger get the CX* bus boarding pass together with air boarding pass?
There is no boarding pass for the bus service. Bus tickets will be issued to passengers for boarding the bus.
- Where and when can the passenger get the bus ticket?
For Bridge to Air:
Passengers check in at Macao port at HZMB and get the bus ticket and boarding pass at least 60 minutes before departure when travel from Bridge to Air.
For Air to Bridge:
Passengers will get the air boarding pass when check in for Air. Upon arrival at HK International Airport, passenger is required to collect the bus ticket at “Ferry/Bus to Mainland/ Macao Ticketing Counter”, located at HKIA transfer area E2, for bus service at least 60mins before departure when travel from Air to Bridge.
- Can the passenger baggage be checked through to the destination?
Yes, Cathay Pacific and the bus companies offer the convenience of baggage tag through service.
For Air to Bridge:
Due to Hong Kong Customs requirements, passengers are required to reclaim their checked baggage at Baggage Reclaim Belt at the SkyPier Terminal and identify their baggage before boarding the bus.
For Bridge to Air:
Passengers are not required to reclaim baggage at the SkyPier Terminal.
- What is the baggage policy for the CX* Bus Service?
Cathay Pacific Policy applies to the following baggage handling:- Carry on and cabin baggage
- Checked baggage
- Extra Baggage Allowance
- Excess Baggage charges
Read the details of Cathay Pacific baggage policy
- What are the processes for booking changes?
For involuntary change (i.e. schedule changes and cancellations made by CX). Both Cathay Pacific and the Bus Company (8S) will try their best efforts to accommodation passengers on to next available bus and ensure it is connectable to their flight.
For voluntary changes (i.e. itinerary changes made by the passenger), cancellation and re-booking rules apply and are subject to availability.