Cathay Prime (NDC) Agency Support

NDC Service Portal Support ​

​For post-ticket servicing requests, if the requests relate to the functions below, please log in to CXA Servicing Portal to manage the bookings. ​

• Retrieve NDC E-Ticket Record​

• NDC PNR Cancellation​

• Add / Edit Email Address / Contact Number / FQTV​

• Add / Edit Special Service Request / Disability and Mobility Assistance​

• Add / remove other service information

• Update segment status for unticketed booking

Trade Hotline Support​

For all other servicing requests, please contact the local trade hotline in your market. Outside office hours, please contact the general hotline for assistance.