Policies and Procedures

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Reservation / Ticketing Policies

Our economy fares

Cathay Credits Policy and Procedure

Passenger name

Input Passenger Contact

Advance Passenger Information (API)

Secure Flight Rule

Name Amendment

No Show

Ticket Time Limit (ADTK) FAQ

Payment Policy

GDS Automated Refund Policy - effective 7th August 2024

TKNE Policy and Ticket Number Notification

E-Ticket Conditions of Contract

Ticket number reporting for infant not occupying seat

Reissue/ Revalidation

Extra Seat

E-Ticketing Manual for Travel Agents

Cathay Pacific BSP EMD-S Procedures for Travel Agents

Cathay Pacific BSP EMD-A Procedures for Travel Agents

E-Ticketing Policy and Best Practice for Travel Agents

Meet and Assist - Special Service Request (MAAS SSR)

GDS Booking and Ticketing Policy

Availability Display and Selling

Direct access availability

Married Segments / Origin and Destination (OD) Control

Remove HX/NO/UN/UC segments

Use passive status to price and store fares

U.S. Department of Transportation “US DOT” Automatic Refund Rules

Seating

Seat Reservation Guide

Extra Seat

Charges, Fees and Taxes

Fuel Surcharge

GB Air Passenger Duty (APD) Exemption for young traveller

Hong Kong - Airport Construction Fee(ACF) -G3-

Hong Kong - Airport Passenger Security Charge –I5–

Customer Care Ticket Service Fee Policy

Baggage

Cabin Baggage Information

Check In Baggage Information

Prepaid extra baggage

Extra baggage charges

Portable Electronic Devices

Pets

Optional Services and Fees for Codeshare Partners

Commercial Goods in Personal Check-In Baggage

Separate Ticket Policy - Revised Through Check in Handling

Sports equipment

Musical Instruments

Cabin Bulky Baggage (CBBG)

Lost and damaged baggage

Controlled and banned items

Carriage of Lithium Batteries

Passenger Assistance

Peanut/Tree-Nut Allergy

Medical Case

Diet Specific Meals

Special Meals

Religious Meals

Seamen

Disability Assistance

Pregnant Women

Service Animal

Wheelchair Passengers

Safety seats and devices

Frequent Flyer Number (FQTV)

VIP & CIP

Unaccompanied minors

Meet and Assist - Special Service Request (MAAS SSR)

Children and Infants

Group Management

OLGM & OLGC Quick reference guide

Download name list file template

Search PNR and status code

Assign group check in access right

Travel Agent Access to GSO via CXA

Group Request (GSO) User Guide

New Distribution Capability (NDC)

Cathay NDC Connection Terms and Conditions