Cathay New Distribution Capability (NDC)
Cathay NDC strives to deliver personalized offers as well as revolutionize our customer’s shopping experience as a modern retailer. Understand more about our new retail experience journey and how your agency can move beyond with us.
NDC News
Benefits of connecting to Cathay NDC
No Surcharge
We believe in working collaboratively with our travel trade partners in this time of transition. There will be no surcharge imposed on the bookings you made via any of the connection methods.
Exclusive NDC Content
Periodically we will be offering tactical fares accessible only through our NDC pipe. Stay tuned for more details from our local sales team when we are live in your market.
Efficient shopping flow from booking to servicing
Make arrangements for your customer journey with ease and efficiency. From choosing their preferred seating to ordering inflight meals, you have all you need to service your customers at your fingertip.
Servicing Support
Recognizing the hurdles associated with NDC adoption, we are committed to providing the necessary support to ensure your success.
Cathay offers both platform and hotline servicing for bookings made via NDC.
NDC Capabilities and Features
Current available features
Prime-Booking
- Multiple Search Options
- Openjaw & Multi Destination
- Pre-book free or chargeable seats
- Published fares and selected Private and Corporate Fares
- Booking on Hold
- Branded Fare Display with Upsell
- Offer Options with Interlines and Intermodals
Post-Ticketing:
- Order Split
- Order Change Notification
- Voluntary Order Change
- Involuntary Order Change
- Multiple Reissue
The above are the Cathay NDC capabilities, and each supported function may vary by aggregators.
How to connect to Cathay NDC
Connect via one of the Cathay NDC designated aggregator partners OR GDS Provider
STEP 1
Sign-in to Cathay Agents
If you already have an existing Cathay Agents account, please log into your account to access the NDC registration form.
OR
Please register for a Cathay Agents account if you have not done so. All agents who wish to access Cathay NDC content will require a Cathay Agents account.
STEP 2
Connect via one of the Cathay NDC designated aggregator partners OR GDS Provider
You may find our live aggregator partners below.
Note: Please provide accurate agency information when registering. Incomplete or inaccurate details may lead to the rejection of the request.
STEP 3
Stay Tuned!
Your application will be reviewed and once approved, your chosen aggregator will activate your access to Cathay NDC content.
Please note that the activation time for each aggregator may vary.
The entire process from registration to activation of access may take 4 – 6 weeks.
Alternatively, connect directly with Cathay NDC
Please approach our local sales team or contact us at ndc_commercial@cathaypacific.com for more details about direct connection. Please note that direct connection will need to be reviewed internally before proceeding forward for integration.
For question regarding NDC registration , please reach out to us via ndc_commercial@cathaypacific.com with the email subject: [NDC Onboarding Enquiry]
*For non-IATA agents, please register with IATA for a TIDS number. The TIDS number is mandatory for connecting to Cathay NDC via any of the above connection methods.
For more information, please visit the IATA TIDS website.
NDC Support
Technical Support
For technical-related enquiries, please approach your aggregator partner(s). You may refer to the communication channel.
Servicing Support
- For post-ticket servicing requests, if the requests relate to the functions below, please log in to CXA Servicing Portal to manage the bookings.
Retrieve NDC E-Ticket Record
NDC PNR Cancellation
Add / Edit Email Address / Contact Number / FQTV
Add / Edit Special Service Request / Disability and Mobility Assistance
- For other service handling requests, please contact the local trade hotline in your market. You may refer to the hotline list. Please contact the general hotline during non-office hours.
Frequently Asked Questions
See answers to your NDC frequently asked questions here.
Get in touch
For more information, please contact us at: ndc_commercial@cathaypacific.com