Extra-legroom Seat (UPD 13DEC2017)

Eligibility

Extra Legroom Seat is located in Economy Cabin. Extra Leg-rooms seats can only be reserved with confirmed booking after ticket issuance.

Passengers who are meet the safety requirements. (Please refer 2. Safety requirements for details)

For free-of-charge benefits to eligible FFP members or redeem a seat with your Asia Miles, please always requested seat reservation with Airline Office.

Safety Requirements

Extra-Legroom Seats located near the emergency exit doors are subject to the flight safety guidelines from the Civil Aviation Department (CAD) of Hong Kong.

A passenger may be assigned an extra-legroom seat if he/she meets the following safety requirements, and will not obstruct emergency exits in a way of impeding the crew in their duties, obstructing access to emergency equipment, or hindering aircraft evacuation.

Passengers occupying an extra legroom seat must:

• Be at least 12 years of age at the commencement of the journey;
• Be able to understand and carry out safety instructions in English or Chinese;
• Be able to promptly reach, lift and throw open the exit door in an emergency;
• Not be a passenger travelling as Unaccompanied Minor (UMNR);
• Not be frail;
• Not be a passenger with any permanent or temporary disability, including a passenger travelling with a service dog, using portable oxygen or requiring the use of medical equipment on board;
• Not be seated with an infant;
• Not be under the influence of intoxicating substance;
• Not be travelling with someone who requires assistance in an emergency;
• Not require the use of an extension seat belt.

If a passenger does not fulfil the above safety requirements, passenger may be re-assigned to a regular Economy seat before or during the journey without refunding of the Extra-Legroom Seat reservation fees.

Ancillary Service Time Limit

Ancillary service time limit offers instant notifications to travel agency once the service is requested, in addition to the existing ticket time limit (ADTK).

Ancillary service time limit is introduced to our first Ancillary service Extra-Legroom Seat distributed to travel agency. It calculates and applies a real time limit to ancillary service for BSP EMD-A issuance, and cancels the service itself when the time limit is reached.

Extra-Legroom seats are subject to availability and offered on a first come, first served basis. In order to secure the Extra-Legroom Seat reservation, a BSP EMD-A should be issued prior to ancillary service time limit, and an ETKT must be presented in advance or at the same time of EMD-A issuance.

Notes: For passengers travelling with companion, who are not seated in Extra-Legroom Seat, please assign their seats separately. Otherwise both seats on that single SSR RQST will be cancelled when the time limit is reached.

Seat Request

When the ticket is issued by travel agent, customer can request Extra Legroom Seat through

1. Travel Agent
   Travel Agent can handle Extra Legroom Seat through agency channel. For subsequence change, customer either contact Travel agent or through Cathaypacific.com Manager Booking or Cathay Pacific /Cathay Dragon local sales reservations
2. Manage Booking
   Due to system limitations, EMD-A will not be shown in PNR when passenger has purchased the Extra-Legroom seat on Cathaypacific.com Manage Booking. We recommend travel agents to check with the passenger prior to making any changes. Passengers will need to make any seat request changes through Cathaypacific.com Manage Booking or contact Cathay Pacific /Cathay Dragon local sales reservations.

Voluntary Seat Change

Voluntary change of Extra-Legroom Seat is allowed provided:

• Seat is available on the same flight or to a different flight/date between Cathay Pacific / Cathay Dragon;
• Not available to pay for additional charge or refund for Extra-Legroom Seat between short haul and long haul destinations or v.v..

Involuntary Seat Change

In involuntary cases, re-seat of extra legroom seat to any other Cathay Pacific / Cathay Dragon flights is possible. If the extra legroom seat is not available or the customer is protected to another airline, the extra-legroom seat is always refundable.

Refund

Extra Legroom Seat is a NON-REFUNDABLE paid service except in the following situations:

• Customers who have already paid for an Extra-Legroom Seat and wish to pay for an upgrade to a higher class afterwards (i.e. voluntary upgrade including redemption upgrade);
• Customers who have already paid for an Extra-Legroom Seat and wish to rebook onto another flight with no Extra-Legroom Seat available;
• Involuntary circumstances which result in Extra-Legroom Seat being unavailable, such as: Aircraft Equipment Change (AEC), flight cancellation, disruption and misconnections to/from Cathay Pacific or Cathay Dragon flights.

Refund Procedure

A BSP Refundable Application Form (RAA) from BSPLink shall be submitted to the Airline office with evidence provided when ‘6. Refund’ circumstances met.

• Extra Legroom Seat must be removed from the customer record right before refunding of BSP EMD-A.
• The BSP EMD-A must be disassociated from ETKT to avoid the coupon being lifted with ETKT, otherwise the BSP EMD-A with final status codes are irreversible and prohibit any further actions to be taken.