Special Ticketing Guideline for Volcanic Eruption in Bali 14Nov

Due to Volcanic Eruption in Bali, with immediate effect, rebooking and rerouting charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 14 November 2024 (original ticket issued date) for worldwide travel with Cathay Pacific confirmed booking arriving to and departing from Denpasar on 16 November 2024.

Details as follows:    

1.      Cathay Pacific ticket stock (for Redemption ticket, please refer to point 4)                                     

a.      Cancellation and Refund      

No waiver on cancellation and refund charges.

b.     Rebooking / Rerouting                                                                   

Rebooking / Rerouting charges will be waived on conditions that    

• Such requests are made on/before 16 November 2024 and before departure
• No-show passenger is not eligible for the waiver  
• Revised (NEW) travel date must be on/before 31 December 2024 and subject to flight availability.
• The newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel, stopover charges and applicable seasonalities… etc by collecting additional/refunding difference (if any) as appropriate.
• Rerouting to/from/via Cathay Pacific online (marketing) cities by Cathay Pacific marketing flights only.
  And subject to flight availability and fare/tax difference     

Note:  For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes. 

c.      Endorsement                                                    

Condition of the respective fare rules applies.

Note :  For flight that has been cancelled and/or confirmed to be cancelled, please handle as Schedule Change or Involuntary Changes.                

d.     Group                                              

Conditions 1 (b-c) above are applicable for Groups. Please contact local sales office for details.                          

2.      For oneworld carriers tickets                                     

The latest version of oneworld customer disruption management applies.                                              

3.      Other carriers tickets                                            

Refer to the validating carrier.                  

4.      Redemption Tickets (Cathay Pacific ticket stock only) 

a)      Cancellation and Refund

a.      No waiver on refund fee.

b)     Rebooking/Rerouting

• Waive on flight change fee.
• Request must be made on/before 16 November 2024 and before departure, by contacting Customer Care Department agents, with booking and ticketing service fee waived.
• No-show passenger is not eligible for the waiver.
• Applicable to all award types.
• Applicable to totally unused/partly used tickets.
• Revised (NEW) travel date must be on/before 31 December 2024  and subject to flight and redemption seat availability. In which case, the ticket expiry date will be adjusted accordingly.
• Rerouting to/from/via other destinations within Cathay Pacific and our partner airlines' network is permitted, subject to flight and redemption seat availability, miles and tax difference.

Note:  For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes.    

We will monitor the situation closely and advise amendments if necessary.