Service request

Effective 15 July 2024, we have upgraded our communication method from traditional emails to a more advanced system utilising Cathay agents service tabs.

Need to make a request?

Go online to cathay agents and submit an online service request in 3 easy steps.

Login www.cxagents.com ➡ Service request ➡ New service request

What can I request?

1. Refund Application
2. Agency Debit memo
3. Capping
4. BSP authority
5. Ticket status
6. Fare rules enquiry
7. GSO access
8. General enquries

More details on how to send 'service request', click here

Our contact center will answer your queries related to reservations, click here for their number.