Welcome to a New Era in Query Handling with CX Agent, Effective 1 March, 2025!

Starting 1 March, 2025, we will officially transition from traditional emails to a more advanced system utilizing CX Agent service tabs, discontinuing jnb_fares@cathaypacific.com mailbox.

Ensure this information is widely shared with your team to prevent any unanswered queries. New agents can register at www.cxagents.com

Need to make a request?

Submitting a service request: A step-by-step guide

Sign in cxagents.com ➡ Service request ➡ New service request 

Send your inquiries here, we will reply within business hours.

Our contact center will answer your queries related to reservations

Travel Agency Toll-free Number: +27 800 007 384

Working Hours: Mon - Fri 9 AM - 6 PM

Saturday, Sunday and Public Holidays closed

Visit www.cxagents.com and check the Cathay Agents services links for prompt assistance.