Special Ticketing Guideline for Volcanic Eruption at Mt. Anak Krakatau, Indonesia

Due to the volcanic eruption at Mt. Anak Krakatau, Indonesia, leading to volcanic ash affecting Jakarta operations, with immediate effect, rebooking/rerouting/refund charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 05 September 2026 (original ticket issued date) for worldwide travel with Cathay Pacific confirmed booking arriving to or departing from CGK on 05-06 September 2026.

Details as follows:

1)  Cathay Pacific ticket stock (for Redemption ticket, please refer to point 4)

a.  Cancellation and Refund

• Waive on cancellation and refund charges
• No show passenger is eligible for the waiver
• For all tickets include non-refundable tickets

i.  Totally un-used tickets : 100 percent refund

ii.  Partly used tickets :

Refund the un-used ticket coupons based on Ticketed Point Mileage (TPM) proportion with each fare component, the apportion would be referenced to fare calculation shown in ticket.

e.g. SIN - x/HKG – TYO (Y) – x/HKG – SIN (J)

SIN CX X/HKG CX TYO872.93CX X/HKG CX SIN2512.48NUC3385.41END

ROE1.340309 SGD4538

TPM on SIN-HKG = 1594 (system entry: FQMSINHKG)

TPM on HKG-NRT =1823 (system entry: FQMHKGNRT)

TPM on NRT-HKG =1823 (system entry: FQMNRTHKG)

TPM on HKG-SIN = 1594 (system entry: FQMHKGSIN)

a)  Un-used coupons = NRT-HKG-SIN

Used coupons : (1st FC) NUC872.93 * 1.340309= SGD1170

Refund amount : SGD4538 -1170 = SGD3368

b)  Un-used coupon = HKG-SIN

Used coupon : (1st FC) NUC872.93 + (2nd FC) NUC2512.48*1823/3417 => Total NUC2213.36*1.340309 = SGD2967

Refund amount = SGD4538-2967 = SGD1571

Note:  For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes.

b.  Rebooking / Rerouting

Rebooking / rerouting charges will be waived on conditions that

• Such requests are made on/before 06 September 2026.
• No-show passenger is eligible for the waiver.
• Revised (NEW) travel date must be on/before 30 November 2026 and subject to flight availability.
• The newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel, stopover charges and applicable seasonalities etc by collecting additional/refunding difference (if any) as appropriate.
• Rerouting to/from/via Cathay Pacific online (marketing) cities by Cathay Pacific marketing flights only.

And subject to flight availability and fare/ tax difference

Note :  For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes.

c.  Endorsement

Condition of the respective fare rules applies.

Note :  For flight that has been cancelled and/or confirmed to be cancelled, please handle as Schedule Change or Involuntary Changes.

d.  Group

Conditions 1 (b-c) above are applicable for Groups. Please contact local sales office for details.

2)  For oneworld carriers tickets

The latest version of oneworld customer disruption management applies.

3)  Other carriers tickets

Refer to the validating carrier.

4)  Redemption Tickets (Cathay Pacific ticket stock only)

a.  Cancellation and Refund

• Waive on cancellation fee.
• No-show passenger is eligible for the waiver.
• Request must be made offline by contacting Customer Care Department agents, with booking and ticketing service fee waived.
• Applicable to all award types.
• Applicable to totally unused/partly used tickets.

Note : For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes.

b.  Rebooking/Rerouting

• Waive on flight change fee.
• Request must be made on/before 06 September 2026, by contacting Customer Care Department agents, with booking and ticketing service fee waived.
• No-show passenger is eligible for the waiver.
• Applicable to all award types.
• Applicable to totally unused/partly used tickets.
• Revised (NEW) travel date must be on/before 30 November 2026 and subject to flight and redemption seat availability. In which case, the ticket expiry date will be adjusted accordingly.
• Rerouting to/from/via other destinations within Cathay Pacific and our partner airlines' network is permitted, subject to flight and redemption seat availability, miles and tax difference.

Note :  For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes.

We will monitor the situation closely and advise amendments if necessary.

Please advise all concerned in particular to ticketing, reservation and airport personnel.

Remarks :

a. Endorsement box MUST contain "2026COMP085".

b. Ticketing agents are required strictly to follow the Special Ticketing Guideline to apply reissuance.

c. Cathay Pacific reserves the right to claim for indemnity loss via Agency Debit Memo (ADM) in case of abuse found.

d. Any deviation from the guideline requires prior approval from Revenue Management.