Special Ticketing Guideline for Volcanic Eruption in Bali

Due to Volcanic eruption in Bali, with immediate effect, rebooking, rerouting and refund charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 13 November 2024 (original ticket issued date) for travel with Cathay Pacific confirmed booking arriving to and departing from Denpasar on 13 – 15 November 2024.

Details as follows:                                            

1. Cathay Pacific  ticket stock (for Redemption ticket, please refer to point 4)

a.     Cancellation and Refund    

•  Waive on cancellation and refund charges
• No show passenger is not eligible for the waiver
  
• For all tickets include non-refundable tickets       

              i.        Totally un-used tickets : 100 percent refund

              ii.        Partly used tickets :   

Refund the un-used ticket coupons based on Ticketed Point Mileage (TPM) proportion with each fare component, the apportion would be referenced to fare calculation shown in ticket.      

e.g.SIN - x/HKG – TYO (Y) – x/HKG – SIN (J)

SIN CX X/HKG CX TYO872.93CX X/HKG CX SIN2512.48NUC3385.41END ROE1.340309 SGD4538

                        TPM on SIN-HKG = 1594 (system entry: FQMSINHKG)       

           TPM on HKG-NRT =1823 (system entry: FQMHKGNRT)       

          TPM on NRT-HKG =1823 (system entry: FQMNRTHKG)       

         TPM on HKG-SIN = 1594 (system entry: FQMHKGSIN)        

         a) Un-used  coupons = NRT-HKG-SIN     

             Used coupons : (1st FC) NUC872.93 * 1.340309= SGD1170 

            Refund amount : SGD4538 -1170 = SGD3368

       b)   Un-used coupon = HKG-SIN

 Used coupon : (1st FC) NUC872.93 + (2nd FC) NUC2512.48*1823/3417 => Total NUC2213.36*1.340309 = SGD2967

           Refund amount = SGD4538-2967 = SGD1571     

Note:  For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes

b. Rebooking / Rerouting                                                                   

Rebooking / Rerouting charges will be waived on conditions that

• Such requests are made on/before 15 November 2024 and before departure      
• Revised (NEW) travel date must be on/before 31 December 2024 and subject to flight availability.
• The newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel, stopover charges and applicable seasonalities… etc by collecting additional/refunding difference (if any) as appropriate.
• Rerouting to/from/via Cathay Pacific  online (marketing) cities by Cathay Pacific  marketing flights only. And subject to flight availability and fare/ tax difference      

Note :  For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes.                                 

c.     Endorsement                                                    

Condition of the respective fare rules applies.

Note :   For flight that has been cancelled and/or confirmed to be cancelled, please handle as Schedule Change or Involuntary Changes.          

d.    Group                                                      

Conditions 1 (a-c) above are applicable for Groups. Please contact local sales office for details.                         

2.  For oneworld carriers tickets                                     

The latest version of oneworld customer disruption management applies.

3.  Other carriers tickets                                            

Refer to the validating carrier.                  

4. Redemption Tickets (Cathay Pacific  ticket stock only)

a)    Cancellation and Refund

• Waive on cancellation fee.
• No-show passenger is not eligible for the waiver.
• Request must be made offline by contacting Customer Care Department agents, with booking and ticketing service fee waived.
• Applicable to all award types.
• Applicable to totally unused/partly used tickets.

Note :  For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes.

b)      Rebooking / Rerouting

• Waive on flight change fee.
• Request must be made on/before 15 November 2024 and before departure, by contacting Customer Care Department agents, with booking and ticketing service fee waived.
• Applicable to all award types.
• Applicable to totally unused/partly used tickets.
•  Revised (NEW) travel date must be on/before 31 December 2024 and subject to flight and redemption seat availability. In which case, the ticket expiry date will be adjusted accordingly.
• Rerouting to/from/via other destinations within Cathay Pacific and our partner airlines' network is permitted, subject to flight and redemption seat availability, miles and tax difference.

Note :  For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes.

We will monitor the situation closely and advise amendments if necessary.