Cathay New Distribution Capability (NDC)
Cathay NDC strives to deliver personalized offers as well as revolutionize our customer’s shopping experience as a modern retailer. Understand more about our new retail experience journey and how your agency can move beyond with us.
NDC News
Benefits of connecting to Cathay NDC
No Surcharge
We believe in working collaboratively with our travel trade partners in this time of transition. There will be no surcharge imposed on the bookings you made via any of the connection methods.
Exclusive NDC Content
Periodically we will be offering tactical fares accessible only through our NDC pipe. Stay tuned for more details from our local sales team when we are live in your market.
Efficient shopping flow from booking to servicing
Make arrangements for your customer journey with ease and efficiency. From choosing their preferred seating to ordering inflight meals, you have all you need to service your customers at your fingertip.
Servicing Support
Recognizing the hurdles associated with NDC adoption, we are committed to providing the necessary support to ensure your success.
Cathay offers both platform and hotline servicing for bookings made via NDC.
NDC Capabilities and Features
Current available features
Prime-Booking
- Multiple Search Options
- Openjaw & Multi Destination
- Pre-book free or chargeable seats
- Published fares and selected Private and Corporate Fares
- Booking on Hold
- Branded Fare Display with Upsell
- Offer Options with Interlines and Intermodals
Post-Ticketing:
- Order Split
- Order Change Notification
- Voluntary Order Change
- Involuntary Order Change
- Multiple Reissue
The above are the Cathay NDC capabilities, and each supported function may vary by aggregators.
NDC Support
Technical Support
For technical-related enquiries, please approach your aggregator partner(s). You may refer to the communication channel.
Servicing Support
- For post-ticket servicing requests, if the requests relate to the functions below, please log in to CXA Servicing Portal to manage the bookings.
Retrieve NDC E-Ticket Record
NDC PNR Cancellation
Add / Edit Email Address / Contact Number / FQTV
Add / Edit Special Service Request / Disability and Mobility Assistance
- For other service handling requests, please contact the local trade hotline in your market. You may refer to the hotline list. Please contact the general hotline during non-office hours.
Frequently Asked Questions
See answers to your NDC frequently asked questions here.
Get in touch
For more information, please contact us at: ndc_commercial@cathaypacific.com