Group Sales Optimizer (GSO) launches across Europe

The new Group Sales Optimizer (GSO) tool has launched on CX Agents, offering an easy way for our agents to create and manage their group bookings. Six types of booking actions can be performed in GSO, including:

·       Creating new group bookings

·       Change the itinerary of a current group booking

·       Split PNR

·       Cancel existing group bookings

·       Increase the size of a group booking

·       Decrease the size of a group booking

For more information on how to access the GSO tool and how to use it, please visit the ‘Policies and Procedures’ tab and then ‘Group Management’.

If you have any questions, please do not hesitate to email our Groups Department at groups_europe@cathaypacific.com.