Special Ticketing Guideline for snowstorm in Canada – YYZ

Due to snowstorm in Canada , with immediate effect, rebooking/rerouting charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 23 December 2022 (original ticket issued date) for Worldwide travel with Cathay Pacific confirmed booking arriving to and departing from Toronto on 23 December 2022 - 31 December 2022.

Details as follows:

1.    Cathay Pacific ticket stock (for Redemption ticket, please refer to point 4)

a.    Cancellation and Refund

• No waiver on cancellation, and refund charges.

b.    Rebooking/ Rerouting

Rebooking/ rerouting charges will be waived on conditions that

• Such requests are made on/before 31 December 2022 and before departure, for travel with Cathay Pacific confirmed booking arriving to or departing from Toronto on  23 December 2022 - 31 December 2022.
• No-show passenger is not eligible for the waiver
• Revised (NEW) travel date must be completed on/before 28 February 2023 and subject to flight availability.
• The newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel, stopover charges and applicable seasonality by collecting additional/refunding difference (if any) as appropriate.
• Rerouting to/from/via Cathay Pacific online (marketing) cities by Cathay Pacific marketing flights only.
  And subject to flight availability and fare/ tax difference

Note: For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes.

c.    Endorsement

Condition of the respective fare rules apply.

Note: For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes.  

d.    Group

Conditions 1 (b-c) above are applicable for Groups. Please contact local sales office for details.

2.    For oneworld carriers tickets

The latest version of oneworld customer disruption management applies.

3.    Other carriers tickets

Refer to the validating carrier.

4.    Redemption Tickets (Cathay Pacific ticket stock only)

a.    Cancellation and Refund

• No waiver on refund fee.

b.    Rebooking/ Rerouting

• Waive on rebooking and reissue fee.
• Request must be made on/before 31 December 2022 and before departure, by contacting Customer Care Department agents.
• No-show passenger is eligible for the waiver.
• Applicable to all award types.
• Applicable to totally unused/partly used tickets.
• Revised (NEW) travel date must be on/before 28 February 2023 and subject to flight and redemption seat availability. In which case, the ticket expiry date will be adjusted accordingly.
• Rerouting to/from/via other destinations within Cathay Pacific and our partner airlines' network is permitted, subject to flight and redemption seat availability, miles and tax difference.

We will monitor the situation closely and advise amendments if necessary.