Timing in Advanced Ticketing (ADTK)
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Timing in Advanced Ticketing (ADTK)

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SSR ADTK message is revised to align with the actual booking time.

For example, the booking date time of the flight segment is 20APR 1500 GMT
SSR ADTK XX ADV TKT NBR TO CX/KA BY 27MAR 1500 GMT OR SUBJECT TO CANCEL

where “XX” means GDS/CRS indicator. 

Frequently Asked Questions:

  1. As travel agent, how can we achieve the requirement if the ADTK request to issue ticket immediately after booking is made?

    The new TTL requirement is achievable. The same day ticketing requirement allows a few hours of ticketing after booking is made. As immediate ticketing is normally requested for booking creation close to departure, so it is reasonable that passengers to get ready and make their travel arrangement.

  2. What happens if the booking is not ticketed on the ticket deadline?

    The PNR will be cancelled on the TTL date time if the booking is not ticketed.

  3. For departure date that are further away from today, what are the benefits of earlier ticket time limit requirement?

    The tighten of TTL requires passengers to secure their booking options earlier. It provides benefits to travel agents preventing passengers holding seats and shopping around. As it is a global trend for other carriers to have similar setting hence travel agents’ support on this is critically important.

  4. If the booking consists of both peak and non-peak segments, how will the ticket time limit work?

    The existing TTL logic remains, i.e. all confirmed segments including peak and non-peak flights will be taken into consideration and the most restrictive ticket time limit rule will apply.

  5. If the booking consists of both waitlist and confirm segments, how will the ticket time limit work? Ans: The existing TTL logic remains, i.e. all confirmed segments will be taken into consideration and the most restrictive ticket time limit rule will apply.
  6. Some of the new TTL setting is more relaxed than those of special promotion.

    The existing TTL logic remains, i.e. the process always takes all ticket time limit including those of special promotion into consideration and the most restrictive ticket time limit rule will apply.

  7. If the ticket deadline falls within public holidays or weekend, will it be postponed to next working day? (selective market)

    No. The ticket time limit will be adjusted to previous working day.

  8. Can travel agent request to reinstate the booking if it is cancelled due to ticket deadline expires?

    The existing procedure remains, i.e. rebook a new flight segment in waitlist status for system to confirm when there are seats available. To avoid the risk of losing the seat, it is recommended travel agents to strictly follow the revised ticket deadline.

  9. How about Online Travel Agent (OTA) bookings?

    The same set of TTL rules applied to both online and offline travel agents. Global Online Travel Agent already requires passengers to make timely decision during the booking process. For OTAs that allow passengers to hold bookings without ticketing, this new ticket deadline initiative can fulfil the objective to remove invalid bookings and avoid inventory wastage.

Related policies and procedures