Input Passenger Contact

IATA Resolution 830d – Reservations Procedures for Accredited Agents

IATA Resolution 830d sets out the reservations procedures that all IATA Accredited Agents must follow. Effective June 1, 2019, the resolution requires agents to:

1. Request Customer Contact Details
   Agents must actively ask customers to provide their mobile number and/or email address to Cathay Pacific for the purpose of communication during operational disruptions.

2. Enter Contact Information in the Correct Format
   If the customer agrees to provide this information, the agent must enter it in the booking using the IATA standard SSR formats: CTCE (email) and CTCM (mobile).

3. Advise Customers Who Decline
   If the customer chooses not to provide contact details, the agent must clearly inform them that they may not receive notifications from Cathay Pacific regarding flight cancellations or schedule changes.
   
   

In the event of a flight disruption, Cathay Pacific will notify customers of the latest flight status via SMS or email to minimize inconvenience.

To ensure customers benefit from this complimentary service, please provide accurate email addresses and mobile numbers in the correct SSR format through any GDS.

Important: Cathay Pacific reserves the right to issue warnings and/or impose penalties on agents who fail to comply with IATA Resolution 830d.