Special Ticketing Guideline for Typhoon Chaba

Due to typhoon Chaba, with immediate effect, rebooking / rerouting / refund charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 02 July 2022 (original ticket issue date) for worldwide travel with Cathay Pacific confirmed booking arriving to or departing from Hong Kong on 02 July 2022 and 03 July 2022.

Details as follows:

1.    Cathay Pacific ticket stock (for Redemption ticket, please refer to point 4)

a.    Cancellation and Refund

• Waive on cancellation and refund charges
• No show passenger is not eligible for the waiver
• For all tickets include non- refundable tickets
  1. Totally un-used tickets : 100 percent refund
     • 100 percent refund, or
     • Cathay Credits
       
       The full value of totally unused tickets can be used to book on new travel and rebooking/ rerouting/ refund charges will be waived on conditions that
       
       
       • Such requests are made on/before departure and any further change would not be later than 31 December 2022
       • Revised (NEW) travel date must be completed on /before 31 December 2023 and subject to flight availability. 
       • The newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel, stopover charges, and applicable seasonality…etc by collecting additional/refunding difference (if any) as appropriate.
       • Rerouting to/from/via Cathay Pacific online (marketing) cities by Cathay Pacific marketing flights only.
         
       • And subject to flight availability and fare/ tax difference    
  2. Partly used tickets :                                  

                             Refund the un-used ticket coupons based on Ticketed Point Mileage (TPM) proportion with each fare component,
                             the apportion would be referenced to fare calculation shown in ticket.      

                             e.g.SIN - x/HKG – TYO (Y) – x/HKG – SIN (J)
                             SIN CX X/HKG CX TYO872.93CX X/HKG CX SIN2512.48NUC3385.41END ROE1.340309 SGD4538

                             TPM on SIN-HKG = 1594 (system entry: FQMSINHKG)
                             TPM on HKG-NRT =1823 (system entry: FQMHKGNRT)
                             TPM on NRT-HKG =1823 (system entry: FQMNRTHKG)
                             TPM on HKG-SIN = 1594 (system entry: FQMHKGSIN)       

                             a)   Un-used  coupons = NRT-HKG-SIN
                                    Used coupons : (1st FC) NUC872.93 * 1.340309= SGD1170 
                                    Refund amount : SGD4538 -1170 = SGD3368

                             b)   Un-used coupon = HKG-SIN
                                    Used coupon : (1st FC) NUC872.93 + (2nd FC) NUC2512.48*1823/3417 => Total NUC2213.36*1.340309 = SGD2967
                                    Refund amount = SGD4538-2967 = SGD1571   

 Note:  For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes.  

b.    Rebooking/ Rerouting

Rebooking/ rerouting charges will be waived on conditions that

• Such requests are made on/before 03 December 2022
• No show passenger is eligible for the waiver
• Revised (NEW) travel date must be completed on/before 31 December 2023 and subject to flight availability.
• The newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel, stopover charges and applicable seasonality by collecting additional/refunding difference (if any) as appropriate.
• Rerouting to/from/via Cathay Pacific online (marketing) cities by Cathay Pacific marketing flights only.
  And subject to flight availability and fare/ tax difference

Note: For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes.

c.    Endorsement

Condition of the respective fare rules apply.

Note: For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes.  

d.    Group/YIT

Conditions 1 (b-c) above are applicable for Groups. Please contact local sales office for details.

2.    For oneworld carriers tickets

The latest version of oneworld customer disruption management applies.

3.    Other carriers tickets

Refer to the validating carrier.

4.    Redemption Tickets (Cathay Pacific ticket stock only)

a.    Cancellation and Refund

• Waive on refund fee.
• No-show passenger is not eligible for the waiver.
• Request must be made offline by contacting Customer Care Department agents.
• Applicable to all award types.
• Applicable to totally unused/partly used tickets.

b.    Rebooking/ Rerouting

• Waive on rebooking and reissue fee.
• Request must be made on/before 03 July 2022 and before departure, by contacting Customer Care Department agents.
• No-show passenger is not eligible for the waiver.
• Applicable to all award types.
• Applicable to totally unused/partly used tickets.
• Revised (NEW) travel date must be on/before 31 December 2022 and subject to flight and redemption seat availability. In which case, the ticket expiry date will be adjusted accordingly.
• Rerouting to/from/via other destinations within Cathay Pacific and our partner airlines' network is permitted, subject to flight and redemption seat availability, miles and tax difference.

We will monitor the situation closely and advise amendments if necessary.