Name Amendment

Passenger name should always match with that shown on passenger's travel document at booking creation time. Travel agents must minimize name change request as it is subject to flight situation.

Effective from 1 June 2026, the Name Amendment Policy will be changed as follows:

Criteria

• With immediate effect, name change is NOT permitted on any un-ticketed bookings.
• Name correction requests are permitted free of charge as long as meeting below criteria
  1. On the condition that the booking has been ticketed and
  2. On the basis of "same person" to:
     • add or delete middle name
     • swap the order of surname, first name and middle name
     • correct typing mistakes (regardless of the number of letters)
     • correct title or gender
     • update the name to match travel documents
     • update the name due to legal reasons (such as marriage, divorce or adoption) which can be validated by verifying the date of birth in the original and new documents

     (Passengers are encouraged to provide document proof for the name correction request)

• Any name correction requests outside above criteria are not permitted.

Name Amendment Procedures

1. Agents are recommended to adhere to below procedure when name change is genuinely needed.
   Travel agents must ask for name change authorization from CX Agency Sales or Reservation office via SSR OTHS or submit a service request on Cathay Agents. Please contact local CX Sales Office for procedure. For SSR OTHS entry format please refer to GDS cuecard or contact GDS helpdesk for assistance.
   Example in PNR :
   “SSR OTHS CX PLS AUTH NAME CHANGE FROM CHAN/JACKY TO CHAN/JACK”
   
2. Authorization request is required for all criteria stated above.
3. CX office will authorize/ reject the name change request via SSR OTHS.
   Example :
   “SSR OTHS ZZ FROM CX AUTH NAME CHANGE FROM CHAN/JACKY TO CHAN/JACK”
   
4. Only when name change is authorized and PNR is updated with SSR OTHS, travel agents can proceed the name change or approach GDSs’ helpdesk for assist.
   
5. GDSs' helpdesk will change passenger name upon authorization in SSR OTHS with “AUTH NAME CHANGE” or “.CX CNMG” is found in PNR.
   
6. Upon name change authorized by Cathay Pacific, agent must complete name change and reissue ticket within the new ticket time limit.

• To avoid PNR un-synchronization, agents MUST NOT modify other PNR fields, except pax name, until name change process is completed.
• Name change without authorization will subject to penalty at USD60 (or equivalent at local currency) per passenger regardless of ticket issuance and cancellation of whole itinerary automatically without advance notification.
• Upon ticket reissuance, NO reassessment of ticket fare, taxes and fuel surcharge is required.
• Name correction can only be done for itineraries involving CX flights or involving CX codeshare bus / ferry in the Greater Bay Area.