Input Passenger Contact
IATA Resolution 830d – Reservations Procedures for Accredited Agents
IATA Resolution 830d sets out the reservations procedures that all IATA Accredited Agents must follow. Effective June 1, 2019, the resolution requires agents to:
Request Customer Contact Details
Agents must actively ask customers to provide their mobile number and/or email address to Cathay Pacific for the purpose of communication during operational disruptions.Enter Contact Information in the Correct Format
If the customer agrees to provide this information, the agent must enter it in the booking using the IATA standard SSR formats: CTCE (email) and CTCM (mobile).Advise Customers Who Decline
If the customer chooses not to provide contact details, the agent must clearly inform them that they may not receive notifications from Cathay Pacific regarding flight cancellations or schedule changes.
In the event of a flight disruption, Cathay Pacific will notify customers of the latest flight status via SMS or email to minimize inconvenience.
To ensure customers benefit from this complimentary service, please provide accurate email addresses and mobile numbers in the correct SSR format through any GDS.
Important: Cathay Pacific reserves the right to issue warnings and/or impose penalties on agents who fail to comply with IATA Resolution 830d.
Abacus
MOBILE
Format: 3CTCM / Country or Region Code Mobile Number - Name Associated
Entry: 3CTCM/852987654321-1.1
Format: 3CTCE / Email Address / Name Associated
Entry: 3CTCE/john.smith//gmail.com-1.1
Amadeus
MOBILE
Format: SRCTCM - Country or Region Code Mobile Number / Passenger Association
Entry: SRCTCM-852987654321/P1
Format: SRCTCE - Email Address / Passenger Association
Entry: SRCTCE-john.smith//gmail.com/P1
Galileo
MOBILE
Format: SI.Passenger Association / SSRCTCM Carrier Code Status / Country or Region Code Mobile Number
Entry: SI.P1/SSRCTCMCXHK1/852987654321
Format: SI.Passenger Association / SSRCTCE Carrier Code Status / Email Address
Entry: SI.P1/SSRCTCECXHK1/john.smith//gmail.com
Apollo
MOBILE
Format: @:3SSRCTCM Carrier Code Status / Passenger Association / Country or Region Code Mobile Number
Entry: @:3SSRCTCMCXHK1/N1/852987654321
Format: @:3SSRCTCE Carrier Code Status / Passenger Association / Email Address
Entry: @:3SSRCTCECXHK1/N1/john.smith//gmail.com
Worldspan
MOBILE
Format: 3SSRCTCM Carrier Code Status / Country or Region Code Mobile Number - Passenger Association
Entry: 3SSRCTCMCXHK1/852987654321-1.1
Format: 3SSRCTCE Carrier Code Status / Email Address - Passenger Association
Entry: 3SSRCTCECXHK1/john.smith//gmail.com-1.1
Sabre
MOBILE
Format: 3CTCM / Country or Region Code Mobile Number - Name Associated
Entry: 3CTCM/852987654321-1.1
Format: 3CTCE / Email Address - Name Associated
Entry: 3CTCE/john.smith//gmail.com-1.1
Infini
MOBILE
Format: 3CTCM / Country or Region Code Mobile Number - Passenger Association
Entry: 3CTCM/852987654321-1.1
Format: 3CTCE / Email Address - Passenger Association
Entry: 3CTCE/john.smith//gmail.com-1.1
Travelsky
MOBILE
Format: SSR CTCM Carrier Code Country or Region Code Mobile Number
Entry: SSR CTCM CX 852987654321
Format: SSR CTCE Carrier Code Email Address
Entry: SSR CTCE CX john.smith//gmail.com
Alternatively, you can advise your customer to add his/her mobile number and email address through Manage Booking on cathaypacific.com.