Advance Seat Reservation (UPD 01jan2016)
Advance Seat Reservation (ASR) is a passenger service that enables you to reserve a specific seat for your passenger at the time of booking within the ASR zones. This can be done up to 360 days(subject to various GDSs' functionalities) before flight departure and until flight departure control takes over. The reserved seat will be guaranteed until 60 minutes before departure on most Cathay Pacific flights.
If you have made an ASR on behalf of your customer please advise them to check-in at least 60 minutes prior to flight departure. When failing to do so, their ASR may be released to other passengers.
Travel agents are reminded to avoid duplicate seat elements for same passenger on same flight:
In case travel agents request generic seat or specific seat number subsequently to a segment holding previously confirmed ASR, the previous ASR segment will be cancelled from CX PNR in host system, and replaced by the on request seat according to system logic. The cancelled ASR, however, is not updated in GDS PNR risking in ASR un-synchronization leading to passenger inconvenience.
Please be reminded of losing original confirmed ASR by subsequent seat request for same passenger.
In case passengers want to change the seats after ASR confirmation, travel agents will need to put the subsequent request in a SSR OTHS element for CX to handle manually. CX will remove the confirmed ASR element only when the new request can be confirmed. Otherwise, the original ASR element will be kept and CX will reply.
Passengers Eligible for instant ASR
| Passenger Type | Compartment [ Revenue Subclasses ] | ||||
|---|---|---|---|---|---|
| First [ F / A ] |
Business [ J / C / D / I ] |
Premium Economy [ W / R / E ] |
Economy | ||
| [ Y / B / H / K / M / L / V ] | [ G / S / N / Q / O ] | ||||
| Normal revenue passengers |  |
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Generic Seat Request |
| Marco Polo members (Invitation/Silver/Gold/Diamond) and a maximum four passengers travelling together |
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*1 |
| Cargo Clan Elite (CCE) member, and a maximum four passengers travelling together |
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*1 |
| Oneworld Top-Tier members (i.e., Emerald, Sapphire and Ruby card members) |
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*1 |
| VIP passengers and their travel companions |
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*1 |
| Incapacitated passengers with confirmed special service (SSR) (e.g. wheelchair, medical case, disables etc. ) and their travel companions |
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*1 |
| Family with infants (SSR INFT must be confirmed) |
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*1 |
| Family with infants and bassinet request*2 (SSR INFT must be confirmed) |
*1 |
*1 |
*1 |
*1 |
*1 |
| Family with children under 12 years of age | |
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*1 |
| Unaccompanied Minors (UM)*3 | |
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*1 |
*1 Automatic seat selection confirmation return from CX system after "End of Transation" if suitable seat is available.
*2 Bassinet Seat will only be assigned to passenger travelling with infants. The Bassinet seat will be auto-confirmed if available.
*3 Seat assignment permitted but passengers may be reseated at the airport for better UM management.
ASR eligibility via GDS
ASR function can be supported in GDSs: Abacus (1B), Amadeus (1A), Infini (1F), Sabre (1S), Galileo (1G), Apollo (1V), Worldspan (1P) and Travelsky (1E). Axess (JL) do not support ASR function.
For GDS that are supporting ASR functions, travel agents can interactively request and confirm ASR instantly for eligible passengers if seat is available.
For eligible passengers who request to seat together, please book ASR in one entry as requested in the latest Agency Functionalities After System Migration.
SSR seat request via GDS
For GDS that are not supporting ASR functions, travel agents can submit seat request in SSR format (NSST,NSSB,NSSA,NSSW,RQST,SEAT) for eligible passengers. Seat request will be handled and replied within 24 hours.
| GDS | Interactive ASR | Seat Request via TTY |
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| Abacus |
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| Amadeus |
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| Apollo |
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| Axess | - |
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| Infini |
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| Galileo |
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| Sabre |
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| Travelsky |
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| Worldspan |
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