Payment Policy

(Come into effect when countries implement Transparency in Payment (TIP))

Cathay Pacific is pleased to share with the update on the implementation on IATA NewGen ISS and Transparency in Payment (TIP), a Resolution package adopted effective from 1 March 2018 in Passenger Agency Conference 40th held in Nov 2017 (PAConf).

Following on implementation plan on TIP, Cathay Pacific  defines a Payment Acceptance Policy for BSP agents and come into effect when countries implement TIP.

You may visit IATA NewGen ISS and view the timeline of TIP for details. 

Payment Acceptance Policy

BSP agents ("the Agents") with CX ("we", "our", "us") ticketing authority may issue our electronic tickets ("ET" which include EMDs and traffic documents) with below payment methods to pay us. This document is to set out our Payment Acceptance Policy which details on what payment methods are accepted by us, the requirements, the conditions and the consequences of violations of our Payment Acceptance Policy by the Agents. 

Cash

The Agents can issue our ETs using Cash payment method to pay us provided the total ET amounts due to BSP airlines (include us) are within the Remittance Holding Capacity ("RHC") of the Agents specified by IATA.

Payment cards (credit cards and UATP card)

The Agents can use our merchant agreements to accept credit cards for issuing our ETs provided:

1. the credit cards are our accepted card brands (namely Amex, Diners Club, JCB, MasterCard, UATP and Visa) which are specified per BSPlink, and
2. the credit cards are customers credit cards
3. the ETs are eligible for credit card payment (e.g. published fare tickets). Eligibility of ET for credit card payment is separately defined by us for different markets.
4. the Agents have provided evidence to BSP that they are in PCI DSS compliance.

We do not accept credit cards which are in the names of agents or their payment suppliers (see ATM definition below) unless a prior explicit consent is given by us to the Agents. The Agents should apply for our consent in writing and we will consider to grant consent on an individual basis and it is totally at our own discretion. Also the consent may be with conditions (e.g, the Agents have to absorb the cost incurred by us on those transactions) and we reserve the absolute right to withdraw the consent at any time. 

IATA EasyPay ("EP")

We accept EP for ETs issued by the Agents in our names in all BSP markets. No application from the Agents for this ATM is required. However, as a general rule, the Agents should absorb the EP transaction fee which we will bill the Agents by ADM on a quarterly basis in arrears. We may grant exemption to the Agents on an individual case basis with conditions.

You may click here to find out more about IATA EasyPay of NewGen ISS.

Violations

The Agents' violations of our Payment Acceptance Policy means they issue our ETs using the payment methods which are not acceptable to us or without our prior consent in writing. The Agents’ violations may result in:

1. termination of ticketing right on us; and/or
2. issuance of ADM by us to the Agents to recover the cost incurred by us on those transactions in addition to a penalty (amounts to be specified by markets).

For enquiry or clarification of our Payment Acceptance Policy, please contact our local Passenger Sales Office.