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Инвалидное кресло на борту

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Passenger requesting for wheelchair at the time of booking

 

Wheelchair types Descriptions Conditions Acceptance and Handling
WCHR
  • R stands for ramp.
  • The WCHR passenger can ascend/descend aircraft steps and make their way to their seat.
  • Requires wheelchair for distance to / from aircraft, i.e. across ramp, fingerdock or to mobile lounge, as applicable.
  • WCHR passenger can travel alone.
  • When service animal is accompanying passenger, the type of animal is required to specify in free text or SSR item.
  • WCHR passengers are instantly confirmed if they are made at least 24 hours prior to flight departure. However when groups request 4 WCHR or more it must be on a request basis and the reasons for requesting the wheelchairs must be included in the SSR message
WCHS
  • S stands for steps.
  • The WCHS passenger has difficulty in ascending/descending aircraft steps but can make their own way to cabin seat once on-board.
  • Requires wheelchair for distance to / from aircraft or mobile lounge and must be carried up / down steps.
 If travel without escort
  • Non-MEDA
  • Self-reliant:
    • Special individual attention and assistance during inflight and on ground are not required
    • Able to evacuate the aircraft in the event of an emergency without assistance, or else travel attentant is required without escort
  • Non-MEDA WCHS passengers can instantly be confirmed up to 24 hours prior to flight departure (Group of 4 or above is 72 hours), regardless of whether travelling with an escort.
  • When service animal is accompanying passenger, the type of animal is required to specify in free text or SSR item.
WCHC
  • C stands for cabin
  • WCHC passenger is completely immobile and requires wheelchair to/from aircraft and must be carried up/down aircraft steps and to/from cabin seat.
 If travel without escort
  • non-MEDA
  • Self-reliant:
    • Special individual attention and assistance during inflight and on ground are not required, providing onboard wheelchair is available
    • Able to evacuate the aircraft in the event of an emergency without assistance, or else travel attentant is required
  • Non-MEDA WCHC passengers who are travelling with attendant, can be instantly confirmed up to 24 hours prior to flight departure.
  • If passengers are not travelling with attendant, can be confirmed if he/she claims to be self-reliant who does not require special individual attention and assistance during ground handling and inflight, and if the on-board wheelchair is available.
  • When service animal is accompanying passenger, the type of anmimal is required to specify in free text or SSR item.

Note:

  1. It is mandatory to update the wheelchair request with the reason in the correct format as given below, failing which, the wheelchair service will not be confirmed and passengers will not be able to avail the same at the time of travel.
  2. Deadline for group wheelchair (WCHR, WCHS, WCHC) request is 72 hours prior to departure.
  3. If wheelchair passenger is travelling with escort, the escort information shall be entered in OSI.
  4. For incapacitated passengers carrying 1 wheelchair on which they are dependent, the wheelchair will be accepted free of charge as checked baggage and will not be not included in the normal checked baggage allowance.
  5. Advance seat reservations can be offered to wheel-chair passengers. In order to comply with safety regulations, wheel-chair passengers should never be seated:
    1. At Emergency Exit
    2. Upper deck of the aircraft
  6. Please click here for the details of Escorts
  7. If passenger will check-in own wheelchair, travel agents are required to include wheelchair’s dimension, weight and battery information (if applicable for power-driven wheelchair) in the SSR

Handling passenger own wheelchair (WCBD/WCBW/WCMP) on CX operating flight

In general, the type of wheelchair - WCBD/WCBW/WCMP, weight and dimensions of the wheelchair must be included in the SSR

Wheelchair types Descriptions Acceptance and Handling
WCBD Dry cell battery wheelchair to be transported by a passenger which may require advance notification/preparation/ (dis)assembly.
  • WCBD can be instantly confirmed up to 24 hours prior to departure (Group of 4 or above is 72 hours).
WCBW Wet cell battery wheelchair to be transported by a passenger which may require advance notification/ preparation/(dis)assembly.
  • WCBW will be instantly confirmed up to 24 hours prior to departure (Group of 4 or above is 72 hours).
WCMP Manual power wheelchair to be transported by a passenger.
  • WCMP can be instantly confirmed up to 24 hours prior to departure (Group of 4 or above is 72 hours). For groups of WCMP (4 or more), advance information is required.

All power-driven wheelchair, regardless of dry or wet cell battery, the battery has to be disconnected and the battery terminal insulated to prevent accidental short circuits and the battery should be securely attached to the wheelchair for check-in.

Stowage of wheelchair in the Cabin

Stowage of Passenger's Wheelchair* in the Cabin on CX flight that to/from USA has been implemented since 13May2009 due to the regulations of the United States Department of Transportation (USDOT) on the "Nondiscrimination on the Basis of Disability in Air Travel".

To ensure a consistent handling to passengers with disabilities, the above policy will be extended and apply to all CX flights and all aircraft types system-wide with immediate effective.

Owing to the stowage space limitation is different at each aircraft type and in order to avoid giving wrong expectation to passenger, frontline staff shall check the dimensions of the passenger's wheelchair if it fits for the stowage space for individual aircraft type. If the dimension of the wheelchair is within the limitation, then input the wheelchair details (size and weight) at "SSR WCMP" and inform passenger the stowage priority will be based on a first come first serve basis at boarding gate. If the size excesses the limitation, please inform passenger his/her wheelchair must be checked-in and will be returned to him/her as closely as possible to the door of the aircraft.

Please refer below table for the size limitation of passenger's wheelchair to be stowed at cabin:

Aircraft Type Maximum Wheelchair Dimension that will fit in stowage space
B74A 14.5(W) x 36(D) x 42(H) inch
B77A 14.5(W) x 36(D) x 42(H) inch
B777 9(W) x 26(D) x 30(H) inch
B773 9(W) x 26(D) x 30(H) inch
A330 14.5(W) x 32(D) x 36.5(H) inch
A33B 9(W) x 26(D) x 30(H) inch
A34B 9(W) x 26(D) x 30(H) inch

* The passenger's wheelchair for stowage in cabin must be a typical adult-sized collapsible, or break-down manual without having to remove the wheels or otherwise disassemble it.

Example of SSR WCHR with reason:

One passenger booked on Y class, requested an normal wheelchair for old age

GDS Add SSR WCHR element
Abacus 3WCHR1/OLD AGE-1.1
Amadeus SR WCHR CX NN1-OLD AGE/S2/P1
SR WCHR CX-OLD AGE(alternative advised by 1A)
Apollo @:3WCHRS1/N1-1/OLD AGE
Axess 31S1 WCHR CX NN1*OLD AGE
Infini 3WCHR1/OLD AGE-1.1
Galileo SI.P2S3.4/WCHR*OLD AGE
Sabre 3WCHR1/OLD AGE-2.1
Travelsky SSR WCHR CX NN1 OLD AGE/P1/S3
Worldspan 3S1N1.1WCHR OLD AGE

Please click here to access your GDS Help Desk for further GDS entry assistance
AMADEUS: https://servicehub.amadeus.com/
TRAVELPORT (GALILEO): http://www.asktravelport.com
SABRE: https://eservices.sabre.com

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