Best Practices for Handling of Bookings During Flight Disruptions

To ensure we continue delivering high-quality support to our customers during the typhoon season, please follow the guidelines below:

• Please ensure that ticket handling is conducted strict accordance with the relevant Special Ticketing Guidelines.
• In the event of a flight cancellation due to disruption, please process the refund or rebook as a Planned Schedule change or Involuntary changes as usual. In most cases, there is no need to contact the Customer Care Department, provided the guidelines are correctly followed.

If you have any questions or require further assistance, please reach out local Cathay Pacific Sales office through one of the following channels:

• The Online Services Request (OLSR) form
• Other authorized reporting channels

Thank you for your continued cooperation and partnership.