Ticket number reporting for infant not occupying seat

When you change the flight/date of a booking that consists of adult and infant (not occupying seat), it is essential that you send SSR TKNM to CX for all passengers including the infant. The SSR TKNM information is important for airport to accept the infant travel.

Despite auto ticket revalidation will take place at CX when flight/date changes for adult passengers that have booked, the process does not apply to infant NOT occupying seat.

After sending the SSR TKNM to CX, you are not required to contact CX office to update the flight information to the infant ticket, as long as the ticket validity fulfils, CX will accept the travel.

If there is absolute need for an updated ticket for the infant passenger after any flight/date change, a ticket reissuance is required.

The above information can be found in E-Ticketing Policy and Best Practice for Travel Agents under Policies & Procedures» Reservsation/Ticketing Policies