Meet and Assist - Special Service Request (MAAS SSR)

SSR MAAS message with descriptive information

Cathay Pacific  will provide assistance to passengers with special needs, during boarding, disembarkation and between flight connections.

Cathay Pacific will ensure the provision of assistance requested by, or on behalf of, a passenger with special needs. Assistance includes helping passengers to move from the check-in counter through the airport to the gate for a departing flight, or from the gate to the terminal entrance after an arriving flight. Cathay Pacific will provide this service as a ‘Meet and Assist’ service (MAAS).

In order for Cathay Pacific to provide the best possible service, we recommend that MAAS requests are made in advance and requested at least 48 hours before a departing flight.

MAAS is applicable to passengers who request special assistance at the airport. These passengers include:

Stretcher passengers (STCR) 
Medical case (MEDA) passengers 
Wheelchair passengers 
Incapacitated self-reliant passengers 
Vision/hearing/speech impaired passengers 
Passengers travelling for compassionate reasons 
Elderly passengers travelling alone 
First-time nervous travellers 
Passengers with language problems 
Family with small children 
Mothers with infants 
Customers with special cabin baggage arrangements 
Pregnant women 

How to request the ‘Meet and assist’ service (MAAS) through the GDS:

Travel agents are advised to request the MAAS service via an SSR request in the GDS. Descriptive information should always be entered in the MAAS request, to explain the reason for the request and to enable the airline to understand what type of assistance the passenger actually needs, for example:

• Passenger with language problems - specify what language the passenger speaks
• Elderly passenger - specify the age and what assistance the passenger requires
• First time traveller - specify what assistance the passenger requires

Travel agents are requested to comply with the below format when requesting the MAAS service and to associate the MAAS request to the relevant passenger:

Example of SSR MAAS with reason One passenger booked on Y class and need assist for first time traveller