Extra Seat
Passengers may request an extra seat for their own comfort or for medical reasons. If your passenger is willing to pay we can instantly confirm the request. If the request is being made due to a medical reason it is subject to medical clearance under current MEDA procedures.
Note: Any request of an extra seat for cabin bag (e.g. musical instrument, diplomatic bag, religious idol, other baggage items etc.), please refer Cabin Bulky Baggage (CBBG) policy for details.
How to book an extra seat for a passenger
- Create the PNR in the GDS with total number of seats requested.
- Enter extra seat passenger name and SSR with the following format.
- Input “EXST” together with passenger name in one name field.
- Add SSR EXST element with associated passenger during PNR first creation
- Please book ASR of passenger and EXST together in one ASR entry.
Example of EXST name , SSR EXST and ASR enties of Passenger Mr Mark Smiths booked on Y class, requested an EXST and want to be seated at 40A and 40B
| GDS | Step 1: Input EXST in name element | Step 2: Add SSR EXST element | Step 3: GDS entry to book the seat |
|---|---|---|---|
GDS Abacus | Step 1: Input EXST in name element -2SMITHS/MARKMR/EXST | Step 2: Add SSR EXST element 3EXST1/PERSONAL COMFORT-1.1 | Step 3: GDS entry to book the seat 4G1/40A40B-1.1,1.2 |
GDS Amadeus | Step 1: Input EXST in name element NM2SMITHS/MARKMR/EXST | Step 2: Add SSR EXST element SR EXST-PERSONAL COMFORT/P1 | Step 3: GDS entry to book the seat ST/40AB/S1 |
GDS Apollo | Step 1: Input EXST in name element N:2SMITHS/MARKMR/EXST | Step 2: Add SSR EXST element @:3EXSTN1-1/PERSONAL COMFORT | Step 3: GDS entry to book the seat 9S/S1/40AB |
GDS Infini | Step 1: Input EXST in name element -2SMITHS/MARKMR/EXST | Step 2: Add SSR EXST element 3EXST1/PERSONAL COMFORT-1.1 | Step 3: GDS entry to book the seat 4G1/40A40B-1.1,1.2 |
GDS Galileo | Step 1: Input EXST in name element N.2SMITHS/MARKMR/EXST | Step 2: Add SSR EXST element SI.P1/EXST*PERSONAL COMFORT | Step 3: GDS entry to book the seat S.P1-2S1/40A.B |
GDS Sabre | Step 1: Input EXST in name element -2SMITHS/MARKMR/EXST | Step 2: Add SSR EXST element 3EXST1/PERSONAL COMFORT-1.1 | Step 3: GDS entry to book the seat 4G1/40A40B-1.1,1.2 |
GDS Travelsky | Step 1: Input EXST in name element NM2SMITHS/MARKMR/EXST | Step 2: Add SSR EXST element SSR EXST CX NN1-PERSONAL COMFORT/P1/S3 | Step 3: GDS entry to book the seat ASR:3/HKGTPE/40AB/P1/2 |
GDS Worldspan | Step 1: Input EXST in name element -2SMITHS/MARKMR/EXST | Step 2: Add SSR EXST element 3S1N1.1EXST PERSONAL COMFORT | Step 3: GDS entry to book the seat 4RS1-1.1/1.2$40AB |
DON’T book an extra seat for a passenger in below format or step
- Add SSR EXST after PNR creation. After migration, system will not update the newly SSR EXST request after PNR creation.
- Input EXST in name field with different entries or invalid format
| Unacceptable EXST name | GDS Entry ( E.g. Abacus) |
|---|---|
Unacceptable EXST name 1/ Input Pax name and EXST with 2 entries | GDS Entry ( E.g. Abacus) -1SMITHS/MARKMR -1SMITHS/EXST <--X |
Unacceptable EXST name 2/ Include pax name with EXST | GDS Entry ( E.g. Abacus) -2SMITHS/MARKMR/MARK EXST <--X |
- Associated SSR EXST to wrong passenger ID
| Unacceptable EXST requested | GDS Entry ( E.g. Abacus) |
|---|---|
Unacceptable EXST requested 1/ Associate SSR EXST to pax name "EXST" | GDS Entry ( E.g. Abacus) 1.1SMITHS/MARKMR 1.2SMITHS/EXST Entry : 3EXST1/PERSONAL COMFORT-1.1 <--X |
Unacceptable EXST requested 2/ Associate SSR EXST to wrong pax name. | GDS Entry ( E.g. Abacus) 1.1SMITHS/MARMR 1.2SMITHS/EXST 2.1SCOTT/WILLIAMMR Entry : 3EXST1/PERSONAL COMFORT-2.1 <--X |
Fare and Ticketing Information
- Upon request and advance arrangement, CX permits the exclusive use of two seats by a passenger, subject to payment of two applicable fares, for the points between which the two seats will be used.
- The applicable fare for the additional seat is the fare that would have been charge to a passenger occupying such seat for that journey at the time of booking the additional seat.
- It is not required to collect fees/taxes for the extra seat ticket if such amounts are not part of the fare.
- Below are the points to note when issuing the ticket:
For all GDSs except Travelsky (1E):
- Issue ONE ticket to cover the charges for the passenger and the extra seat, the passenger’s name on ET must be the passenger 's own name, i.e. the name without "EXST".
- In the Fare Basis box – enter the applicable Fare Basis Code, including the Fare and Passenger Type code ‘EX’
e.g. YQ41HKAO/EX - Update the base fare by adding the EXST fare to the base fare amount
e.g. HKD7880 ( HKD3940 X 2 ) - Include the cost of the extra seat as a Q surcharge in the fare calculation line.
e.g HKG CX TPE501.90 Q501.90 NUC1003.80 END ROE7.850068 - The free baggage allowance for such passenger will be twice the normal allowance.
For 1E:
- Issue a ticket covering carriage of the passenger in the normal manner.
- Issue a separate ticket for the extra seat according to the standard procedure, except for the following:
- In the Fare Basis box – enter the applicable Fare Basis Code, including the Fare and Passenger Type code ‘EX’ e.g. YQ41HKAO/EX
- In the “Endorsement/Restrictions” box – enter document number of the passenger’s ticket.