Key update for flight changes relating to A350 fleet inspection
We have an update below that might be relevant to any of your travellers flying with us between 3 September and 7 September 2024.
Safety of our customers has always been our top priority. Following the inflight return involving our flight CX383 to Zurich on 2 September, we identified an engine component failure in the A350 aircraft involved. This component was the first of its type to suffer such failure on any A350 aircraft worldwide. We immediately brought this issue to the attention of the aircraft and engine manufacturers as well as our regulators. As a precautionary measure, we also proactively initiated a fleet-wide inspection of our A350 aircraft.
Within 24 hours, our engineering team have thoroughly inspected our fleet of operational A350 aircraft. In total, we have identified 15 aircraft with affected engine components that require replacement and three have already gone through successful repairs. The remaining aircraft will continue to be out of service until they have been repaired and cleared for operation. We expect that all affected aircraft will resume operations by Saturday (7 September).
The following flights have been cancelled and the affected customers have been informed and provided with alternate travel arrangements.
| Date | Flights cancelled |
|---|---|
Date Tuesday 3 September | Flights cancelled Hong Kong to Bangkok: CX 705 / CX 717 / CX 755 Bangkok to Hong Kong: CX 750 / CX 754 / CX 712 |
Date Tuesday 3 September | Flights cancelled Bangkok to Singapore: CX 717 Singapore to Bangkok: CX 712 |
Date Tuesday 3 September | Flights cancelled Hong Kong to Singapore: CX 659 / CX 691 / CX 759 / CX 739 / CX 735 / CX 711 / CX 715 Singapore to Hong Kong: CX 690 / CX 734 / CX 716 / CX 692 / CX 710 / CX 658 |
Date Tuesday 3 September | Flights cancelled Hong Kong to Tokyo (Narita): CX 524 / CX 526 / CX 500 Tokyo (Narita) to Hong Kong: CX 527 / CX501 / CX 509 |
Date Tuesday 3 September | Flights cancelled Hong Kong to Osaka(Kansai): CX 596 / CX 502 Osaka (Kansai) to Hong Kong: CX 595 |
Date Tuesday 3 September | Flights cancelled Hong Kong to Taipei: CX 464 Taipei to Hong Kong: CX 469 |
Date Wednesday 4 September | Flights cancelled Hong Kong to Tokyo (Narita): CX 524 Tokyo (Narita) to Hong Kong: CX 509 |
Date Wednesday 4 September | Flights cancelled Hong Kong to Osaka(Kansai): CX 566 Osaka (Kansai) to Hong Kong: CX 597 / CX503 |
Date Wednesday 4 September | Flights cancelled Hong Kong to Taipei: CX 464 / CX 466 / CX 494 Taipei to Hong Kong: CX 469 / CX 461 / CX 495 |
Date Wednesday 4 September | Flights cancelled Hong Kong to Singapore: CX 659 Singapore to Hong Kong: CX 714 / CX 710 / CX 658 / CX 692 |
Date Wednesday 4 September | Flights cancelled Hong Kong to Bangkok: CX 705 Bangkok to Hong Kong: CX 750 |
Date Wednesday 4 September | Flights cancelled Hong Kong to Beijing: CX 332 Beijing to Hong Kong: CX 331 |
Date Wednesday 4 September | Flights cancelled Hong Kong to Shanghai(Pudong): CX 368 / CX 360 Shanghai (Pudong) to Hong Kong: CX 367 / CX 369 |
Date Wednesday 4 September | Flights cancelled Hong Kong to Kuala Lumpur: CX 723 Kuala Lumpur to Hong Kong: CX 722 |
Date Wednesday 4 September | Flights cancelled Hong Kong to Kaohsiung: CX 432 Kaohsiung to Hong Kong: CX 431 |
Date Wednesday 4 September | Flights cancelled Hong Kong to Manila: CX 919 Manila to Hong Kong: CX 918 |
Date Wednesday 4 September | Flights cancelled Hong Kong to Seoul (Incheon): CX 416 |
Date Thursday 5 September | Flights cancelled Seoul (Incheon) to Hong Kong: CX 417 |
*For the latest updates, please refer to our website here opens a new window.
We expect to cancel 10 additional return flights on 4 September and for any remaining cancelations up to 7 September, we will provide further details tomorrow. We are committed to minimising any disruption for your travellers and will keep them informed with the latest updates, proactively providing alternative travel arrangements when necessary.
We sincerely apologise for any impact this may have on your travellers. If you have any questions, please get in contact with your Cathay Pacific account manager.