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Contact Us

Our hotline is temporarily unavailable due to scheduled maintenance from 11:00 to 13:00 on 26 Nov 2025.

For immediate assistance, please connect with us through Service Request or Agency email : customerservice_au@cathaypacific.com   

Service Requests
  • Group Quote
  • Name Amendment
  • Ticket revalidation / Schedule change
  • Add infant ticket number
  • Special Assistance / Medical cases
  • De-linking flights for ticketing purposes
  • Seating Requests
  • General Enquiry
Agency email : customerservice_au@cathaypacific.com                  
  • Agency enquiry
Agency Telephone : 1300 962 528
  • Urgent enquiries within 48-72 hours of passenger departure
  •  Monday-Friday 0900 - 1900 AEST, 0900 - 2000 AEDT